Frequently Asked Questions
What are the license fees for ERP Maestro?
As a subscription service, ERP Maestro's monthly fees are based on the number of users in your organization. Please see our pricing plans for more details.
Volume discount pricing is built into our pricing plans based on the number of ERP users in your organization. In addition, pricing discounts are available for 12 and/or 24 month prepayments. For enterprises with more than 5,000 users, customized plans and pricing are available.
Unlike traditional on-premise software, our fees are all inclusive of software, hardware, product updates, training and support.
Do subscription fees include Support?
Yes. ERP Maestro provides a complete service for our clients at no additional charge which includes set-up, rulebook customization and customer support. See the Support FAQ for additional information on our Support services.
How long are your Subscription License Fees guaranteed for?
Unless prepaid for one or two years, all ERP Maestro Subscription pricing is valid for one (1) year from the date of the executed Order Form. ERP Maestro reserves the right to adjust the any fees at any time after the initial one year period.
Do you offer a free trial of the ERP Maestro® solution?
Absolutely, because it’s easy to do, and it gives our prospective clients the opportunity to see for themselves that identifying and remediating access control risk doesn’t have to be a difficult task. Trials are authorized for up to 14 days, and clients will be provided with a predefined limited rule-set as well as instructions for connecting to their QA or DEV environments. To get started, simply request a Free Risk Snapshot or contact your Regional Sales Manager.
Our SAP GRC10 project is funded for next year. How can you help us until we go live?
Some companies are waiting for budget approvals and/or developing a business case to proceed with SAP GRC10 software acquisition, project planning and consultant selection. Our flexible subscription service allows you to "rent-to-go-live" as a stopgap solution to address SOD auditing and reporting needs until SAP GRC is completely implemented. Of course, with our enhanced reporting features you may want to continue using ERP Maestro after implementation. It's your choice - start and stop at any time.
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My company is migrating to the SAP S/4 HANA platform. Does ERP Maestro support it?
Yes, ERP Maestro is compatible with all SAP R/3, ECC and S/4 HANA platforms.
Besides SAP R3, what other ERPs are supported and what is the development roadmap?
ERP Maestro is ERP independent, utilizing a common communications language with a connector that passes data from the ERP system to the ERP Maestro application. Only the connectors are designed to be specific to each ERP. At this time, ERP Maestro is compatible with all SAP R/3, ECC and S/4 HANA platforms.
Please explain the setup process?
ERP Maestro provides a detailed how to guide that walks a user step by step through the implementation process. Depending on an organization's change management process (and speed of approvals), a best case scenario can take a matter of 20 minutes to implement. The following steps are performed for an implementation:
1. Register for an ERP Maestro account & set up payment options over the phone (866-350-9106) or email (email@example.com)
2. Create a system user ID in SAP using provided authorizations
3. Download the SAP connector and enter account details in the setup wizard
4. Log in and begin using the full functionality of the system (a url is provided upon registration)
For organizations that do not have a rulebook on which to execute the analysis, ERP Maestro provides an industry best practice rulebook that has been built by industry professionals. As part of the configuration and onboarding process, our professionals determine any custom functionality or adjustments that can be made to the rulebook to more adequately reflect the way your business operates.
What’s the difference between SaaS and Cloud Computing?
The cloud refers to a set of incredibly complex infrastructure technologies. At a fundamental level, it’s a collection of computers, servers and databases that are connected together in a way that users can lease access to share their combined power. The computing power is scalable so that buyers can dynamically increase, or decrease, the amount of computing power they lease. The cloud can refer to anything that’s hosted remotely and delivered via the Internet.
Microsoft Azure® powers ERP Maestro's cloud infrastructure. While all cloud programs are run by underlying software, SaaS refers specifically to business software applications that are delivered via the cloud. Given the widespread growth of cloud accessibility, it’s been easier, faster and less expensive for SaaS developers to roll out applications as compared to traditional on premise software development. Today, nearly every type of core business function – from human resources to enterprise resource planning – is available via SaaS. In fact, all of ERP Maestro's internal systems are Cloud based and hosted on Microsoft Azure.
How do you prevent my confidential data from “mixing” with your other clients’ data?
ERP Maestro uses best practices for the logical separation of all data, no matter how inconsequential. All data has a customer specific unique account ID assignment and is stored in separate and encrypted “blobs”. All data analytics is performed on a dynamically assigned, but dedicated processing thread, so there is no opportunity for any client data to mix.
How do I know the application will be available when I need it?
The server farm running ERP Maestro is based on Microsoft Azure®. Microsoft Azure operation centers are located globally, providing global redundancy and 99.9% committed uptime. Microsoft, a proven and trusted entity, is responsible for all uptime and service availability, and maintains the security and compliance requirements, including annual SOC 1 and 2's for all of the operation center requirements.
How is the data being kept private and secure?
ERP Maestro has industry standard (and higher) security embedded in everything we do. Client data flowing through ERP Maestro is protected for every part of the transaction life cycle. ERP Maestro uses industry standard tunnel encryption technology between client and server (commonly known as SSL – Secure Socket Layers). This is the same technology used today for online banking. SSL secures the tunnel in which data flows between client and server and is mandatory when communicating with our servers. In addition, ERP Maestro® uses encryption to secure all client data that is stored in the database.
What are the benefits of a Software as a Service (SaaS) solution?
Regardless of the specific application that you might be evaluating, when you subscribe to a software as a service (SaaS) instead of purchasing a software license, you benefit from reduced start-up costs, eliminate infrastructure and annual maintenance costs, gain immediate access to the latest innovations, and get up and running quickly. These same benefits apply to the ERP Maestro application.
ERP Maestro is truly innovative as it pools a massive amount of cloud resources to provide on demand server allocation as a dedicated server when needed by the client, while dormant servers are deactivated or recycled to other customers. The solution is contained within a deployment that dynamically grows and shrinks based on its demand (number of organizations using the system).
An on premise Access Control project might cost upwards of $1M when taking into account the vendor software license, annual maintenance support fees, as well as hardware, training and implementation costs. With ERP Maestro there are no upfront costs, and the annual subscription fees are a fraction of a comparable on premise alternative.
What data is being communicated over the encrypted tunnel?
In addition to protecting each part of the transaction’s life cycle from external threats, the data classification of the client’s data is classified as protection level 0 data, meaning it is not high risk data. GRC security analysis data does not contain any personally identifiable information (PII) or sensitive information that can be leveraged for harm against the owner of the data. We keep all client data private though, and as such, we have established and maintain strong security regardless of the data classification.
What are the Server requirements for the ERP Connector?
- CPU: Dual Core Intel
- Ram: 2 gb
- OS: Windows server 2008 R2 or later (64 bit OS)
- Pre-requisites: .NET framework 4.5 or later
- Domain: Within the same domain as the target SAP® instance
What does ERP Maestro Support include?
All ERP Maestro clients are provided Support services at no additional charge based on our standard User Subscription Agreement and Fee schedule. Support includes Training aids (User Guide, FAQs, etc.) as well as problem resolution. Our clients can initiate and track their Problem resolution support (“support ticket”) in real time by accessing support.erpmaestro.com. So, while our Support team can see everything in one place, our clients have the flexibility to initiate a support ticket via the following communication channels:
Does your Support service include the production ready configuration of the ERP Maestro application?
Yes. For organizations that do not have a rulebook on which to execute the analysis, ERP Maestro provides a rulebook based on industry best practices that has been built by industry professionals. As part of the initial configuration and onboarding, our professionals determine any custom functionality or adjustments that can be made to the rulebook to more adequately reflect the way your business operates.